We believe that when you succeed, we succeed. - Ian Puszet, Vice President, Customer Care
Contact Audio & Music Support
Create a case
Having trouble with activating or registering your product? Contact Support for help.
You can buy an ASC (Avid Support Code) and submit your case online.
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Please note that while our Customer Care team is ready to help you resolve any issues, Avid Standard Support does not include in-depth tutorial advice.
Call us
Please have your System ID or Avid Support Code (ASC) ready when you call.
Pro Tools / S6 / S3 / Interfaces
Annual Contract Support
| Americas | Europe | Asia |
|
1-888-456-3444 /
+1 978-275-2555
|
00 800 11186824 /
+44 1753 658529
|
Japan: 0120-950-028
Rest of Asia Pacific: +81 3-3505-7957 |
Single Incident Support (ASC)
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST
|
Hours of Operation: |
Hours of Operation:
Monday-Friday Asia: 10am-6pm JST
Monday-Friday Australia: 10am-7pm AET |
|
+1 978-275-2555
|
United Kingdom: 00800 868 24555 / +44 1753 653322 |
Japan: 0120-950-028 |
Sibelius
Annual Contract Support
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST |
Hours of Operation: |
Hours of Operation:
Monday-Friday Japan: 10am-6pm JST |
|
+1 978-275-2556
|
United Kingdom: +44 1753 658585 |
Japan: 0120-950-028 |
Single Incident Support (ASC)
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST
|
Hours of Operation: |
Hours of Operation:
Monday-Friday Japan: 10am-6pm JST |
|
+1 978-275-2556
|
United Kingdom: +44 1753 658585 |
Japan: 0120-950-028 |
ICON / Artist Series / Fast Track / Mbox
Annual Contract Support
| Americas | Europe | Asia |
|
1-888-456-3444 / |
00 800 11186824 / |
Japan: 0120-950-028 |
Single Incident Support (ASC)
| Americas | Europe | Asia |
|
Hours of Operation: |
Hours of Operation: |
Hours of Operation: |
|
+1 978-275-2555
|
United Kingdom: 00800 868 24555 / +44 1753 653322 |
Japan: 0120-950-028 |
System 5 / Max Air
| Americas | Europe | Asia |
|
Hours of Operation:
Monday-Friday 8am-5pm PST
|
Hours of Operation: |
Hours of Operation:
Monday-Friday 10am-6pm JST
|
| +1 978-275-2554 |
Europe, Russia, Middle East, Africa & India: |
+1 978-275-2554 |
Live Sound - Avid VENUE / S3L / S6L
| Americas | Europe | Asia |
|
US: +1 978-275-2557 |
Europe: 0 1753 659 500 / +44 1753 659 500 |
APAC (English): +81 3-3505-6138 |